![]() ![]() Backup/save ALL Sourcetree & Sourcetree-Settings folder/files in C:\Users\\AppData\Local.So, please backup the referenced files/directories below before proceeding. **IMPORTANT** Please note that reinstalling Sourcetree will remove all preferences and settings you may have. Please, that the following reinstall instructions are for Windows Sourcetree. If, after you have tried all of these suggestions then I would suggest you reinstall Sourcetree by doing the following: Please let me know if any of these suggestions help. Ensure you are using an app password and that it is also correct (ensure there are no copy and paste errors when copying the app password over to Sourcetree).Walkthrough the steps again to add/connect your Bitbucket Cloud account.Remove your Bitbucket Cloud account credentials.On the "Options" window click the "Authentication" tab.After updating (or confirming you are already on the most updated version of Sourcetree), on the tool bar click "Tools" > click "Options".Update to the latest version of Sourcetree for Windows.Note, the following steps are for Sourcetree for Windows. Some of our users have noted that they fixed the issue by doing the following: This could be related to various things but it could be the case that Sourcetree is still using some older configs that are still using their old account password to authenticate with Bitbucket Cloud when pushing/pulling/etc. Some Windows Sourcetree users have noted that even after updating their connected account's password to an app password in Sourcetree they still get the same error message. Can you please confirm that you changed this "new password" to an app password which is different from an account password. You stated that you changed your password for a new one. However, some of our users prefer to use HTTPS authentication for various reasons. There may be a way to update the username used by the credentials and Bitbucket, but I was already several hours behind when I discovered that changing my username back to what it was before restored authentication.Yes should work as expected given this change had no impact on SSH authentication. Changing the username breaks authentication. There seems to be a bug in this process, especially since it's not clear which application or process is generating the authentication and where it's stored or editable. Bitbucket uses the Atlassian user email and web app password, but allows you to have a different username. In my case, nothing worked because I changed my username in Bitbucket.Ītlassian and Bitbucket are not completely integrated. This case in the Bitbucket account profile - user has to go to Bitbucket does not have a link or interface to change password for.Changing password in Atlassian account profile did not work for me.Changing password in SourceTree's settings did not work for me.It is not clear how to re-generate this password or re-set it to match what.Is your case, you have a giant string generated for you that you canįind in your MacOSX keychain app. Your account is associated with an Atlassian (Jira) account. Terminal will not accept your Bitbucket or Atlassian web app password if.This answer is for SO users who browse here after searching for the error. ![]()
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